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Frequently Asked Questions

Everything you need to know before placing an order.

What is the typical turnaround time?

Most prints are ready within 2–5 business days depending on size and complexity. Rush orders may be available — just ask!

What file types do you accept?

We accept STL, OBJ, and 3MF files. If you only have a different format, reach out and we'll see if we can work with it.

What is the maximum print size?

Our Bambu Lab A1 handles parts up to 256 × 256 × 256 mm. Larger parts can sometimes be printed in sections and assembled.

What colors are available?

We stock a variety of colors in PLA, PETG, and TPU. With AMS Lite support we can also do multi-color prints (up to 4 colors). Contact us to see what's currently in stock.

How much does a print cost?

Pricing depends on material, size, and print time. Send us your file for a free, no-obligation quote.

What payment methods do you accept?

We accept e-Transfer and PayPal. Payment is due before printing begins.

Can I request changes or revisions to my file?

Yes — if there's an issue with your file we'll contact you before printing and work with you to sort it out.

What if my print has a defect?

We reprint at no charge for any manufacturing defect on our end. Just send us a photo and we'll make it right.

How accurate are the dimensions?

FDM printing is typically accurate to ±0.2 mm. For tight-tolerance fits, let us know and we can adjust the print settings.

Do you keep my files after printing?

Files are stored for 30 days in case you want a reprint, then deleted. Contact us if you'd like them removed sooner.

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